Shipping policy
Shipping Policy
Last updated: October 10, 2026
Where we ship
We ship worldwide. If your country isn’t available at checkout, we can’t deliver there yet.
Shipping cost
Shipping is free on all orders, everywhere.
Processing time
Orders are processed within 1 to 3 business days (Monday to Friday, excluding public holidays). You’ll get a confirmation email when you order and a second email with tracking when it ships.
Delivery time
Delivery usually takes 7 to 15 business days after dispatch to the US, UK, Canada, Australia and most of Europe. Other destinations can take up to 25 business days. These are estimates, not guarantees. Carrier delays, customs checks, weather and peak periods like Black Friday and Christmas can add time.
Tracking
Every order ships with tracking. Your tracking link is in your shipping email. Tracking can take 2 to 5 days to show movement after dispatch, and may pause while your order is in transit between countries. That’s normal and doesn’t mean it’s lost.
Multiple items
If you order more than one item, they may arrive in separate packages on different days. You’ll get tracking for each.
Customs, duties and taxes
Orders ship from our international fulfilment partners. Depending on your country, import duties or taxes may be charged on delivery. Unless shown as included at checkout, these are your responsibility and aren’t refunded by us. If a package is refused because of unpaid duties, your refund will be reduced by the cost of shipping it to you and back.
Wrong or incomplete address
Check your address before ordering. To fix it, email rain.coded@outlook.com within 12 hours of ordering. Once an order has shipped we can’t redirect it. If a package comes back to us because of an incorrect address, we’ll reship it once you cover the reshipping cost, or refund you minus what the original shipment cost us.
Delayed, lost or missing orders
Email rain.coded@outlook.com with your order number if:
- your tracking hasn’t updated for 7 days
- your order hasn’t arrived within 30 business days of dispatch
- it’s marked delivered and you don’t have it (check with neighbours and your building’s mail room first)
We’ll investigate with the carrier and reship or refund any order confirmed lost. We reply within 48 hours.
Damaged in transit
If your order arrives damaged, email us within 7 days of delivery with your order number and photos of the item and packaging. We’ll send a replacement or refund you.
Contact
Shipping questions: rain.coded@outlook.com.