Refund policy
Returns & Refunds Policy
Last updated: October 10, 2026
Need help? Contact us first
Email rain.coded@outlook.com with your order number and we’ll reply within 48 hours. Most issues are sorted faster through us than through your bank or card provider, so please contact us before raising a dispute and give us the chance to fix it.
Returns
You can request a return within 30 days of delivery. Items must be unworn, clean, fully dry, with tags attached and in their original packaging. A quick test of the colour-change effect with clean water is fine. We may reduce your refund if an item has been worn, damaged, or handled more than necessary.
How to start a return
- Email rain.coded@outlook.com with your order number and the reason for the return.
- We’ll reply with return instructions and the return address.
- Send the item back using a tracked service and keep your proof of postage.
Returns sent without contacting us first may not be accepted. Unless the item is faulty or incorrect, or the law says otherwise, you are responsible for return shipping costs on change-of-mind returns.
Damaged, faulty or wrong items
Check your order when it arrives. If something is damaged, faulty or not what you ordered, email us within 7 days of delivery with your order number and clear photos. We’ll send a replacement or a full refund at no cost to you.
About the colour-change effect
The jacket changes colour where water makes contact. The pattern and intensity depend on how much water hits it and where, so no two results look the same and yours may differ from our photos and videos. This is how the product is designed to work and is not a fault.
Exchanges
Wrong size? Email us within 30 days of delivery and we’ll arrange an exchange, subject to stock. Check the size guide on the product page before ordering.
Order changes and cancellations
We process orders quickly. Email us within 12 hours of ordering to change or cancel. Once an order has shipped it can’t be cancelled, but you can return it under this policy once it arrives.
Delivery issues
Every order ships with tracking. If your tracking hasn’t updated for 7 days, or your order is marked delivered and you don’t have it, email us and we’ll investigate and arrange a reshipment or refund where the order is lost.
Refunds
We’ll email you once your return has arrived and been inspected. Approved refunds are issued to your original payment method within 5 business days. Your bank or card provider may take a further 5 to 10 business days to show it. If it still hasn’t appeared after that, email us.
European Union returns and cancellations
If you are a consumer in the European Union and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods for any reason, unless an exemption applies. After you notify us that you wish to cancel, you must return the goods within 14 days. We will refund eligible cancelled orders within 14 days after we are informed of your cancellation, but we may withhold the refund until we receive the goods back or receive evidence that you have sent them back. We will refund the product price and the cost of standard delivery, if you paid for delivery. We are not required to refund any extra amount paid for express or premium delivery.
United Kingdom returns and cancellations
If you are a consumer in the United Kingdom and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods, unless an exemption applies. After you tell us you wish to cancel, you must return the goods to us within 14 days. We will refund eligible cancelled orders within 14 days after we receive the returned goods or receive evidence that you have sent them back. We will refund the product price and the cost of standard delivery, if you paid for delivery. We may not refund any extra amount paid for express or premium delivery.
Your legal rights
This policy does not limit any rights you have under applicable consumer protection laws, including rights that apply if goods are defective, not as described, or not delivered within the required or agreed timeframe.
Contact
To cancel an order, start a return, ask about an exchange or report a problem, email rain.coded@outlook.com.